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> So after a week of not hearing back anything, I sent them another rant message and demanded a real human being to answer. They sent back the same reply as last time, and also another message: > > > We are currently experiencing higher than normal email volume. We are > > working diligently to reply to your inquiry as soon as possible. As a > > valued customer, we appreciate your patience and the opportunity to > > service your banking needs. > > > > ** Please do not reply to this message as this mailbox is not monitored > > ** > > Maybe if you fix my problem then all those complain hate mails will stop. > > In the mean time though, their Bill Pay system still works wonderfully, and was quick to notify me (via email too! I checked the checkbox to receive all customer service responses via email and I never got any of them) that I have a $584.60 bill that I need to pay. > > Guess they got their priorities right...
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